Who We Are
At [soulsplashavenue.com], we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase.
Information We Collect
We may collect and process the following types of personal information:
Personal Information: Name, email address, mailing address, phone number, and payment information (credit card or other payment method).
Transactional Information: Details of purchases you’ve made, such as products or services bought, dates of transactions, and amounts spent.
Automatically Collected Information: Data collected via cookies or similar tracking technologies when you visit our site (e.g., IP address, browser type, operating system, and browsing behavior).
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing: To process and fulfill orders, including sending emails related to order confirmations, delivery, and support.
Payment: To process payments and refunds.
Customer Support: To provide customer service, answer inquiries, and resolve issues related to your orders.
Marketing Communications: To send you updates, newsletters, promotions, and offers if you opt-in to receive them (you can unsubscribe at any time).
Website Improvement: To analyze usage of the website, improve user experience, and enhance security.
Sharing of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party vendors (e.g., payment processors, shipping companies) who assist in providing services on our behalf. They only have access to the information necessary to perform their functions.
Legal Requirements: If required by law or to protect our rights, we may share your information to comply with legal obligations.
Data Security
We use reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
Access: You can request a copy of the personal information we hold about you.
Correction: You can ask us to correct or update inaccurate information.
Deletion: You can request that we delete your personal information, subject to certain legal or operational requirements.
Opt-out: You can opt-out of receiving marketing communications from us at any time.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing activities on our website. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.
Payment Information
All payments on our website are processed through secure third-party payment providers. We do not store your payment details. Please refer to the privacy policies of the respective payment processors for more information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page, with the date of the latest revision. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:
[Eliana Di Lodovico]
Email: [elidilod@gmail.com]
Phone: [+393453348056]
Mailing Address: [Nußdorfer Weg 25, 76829 Landau in der Pfalz, Germany]